• You must be a FortisBC residential customer whose home is primarily heated by natural gas.
• The home must be your year-round primary residence (no vacation or vacant homes).
• Your current primary heating system must be able to heat at least 50% of the home to 22°C for the whole heating season.
• Eligible home types: single family detached homes (including legal, individually metered secondary suites), mobile homes on a permanent foundation, and row/townhouses and duplexes.

• Condominium and apartment buildings
• Vacation homes or homes that are not a year-round primary residence
• Garages, workshops and outbuildings
• New homes built within the last 12 months
• Homes considered substantially reconstructed under the Homeowner Protection Act
• Homes that need the installation to meet code compliance or new construction requirements, such as renovations that require a "New Construction" or "Addition/Alteration" building permit

All of the general requirements apply, plus:

• You have only one active residential FortisBC gas account and are upgrading the heating system at your primary residence.
• The registered homeowner(s) are listed on that FortisBC account and own only one property in British Columbia.
• Combined annual household income (from all sources) is below the maximum for your household size. Check the limits at fortisbc.com/dualfuelqualified.
• The home is at least 10 years old and no larger than 3,500 sq. ft. in total.
• The total assessed property value is less than $1.2 million on your most recent property assessment notice.

Up to $4,000 through FortisBC's Home Renovation Rebate Program, or up to $8,000 through the Income Qualified Space and Water Heating Program. There is a maximum of one primary space heating system rebate per home, no matter how many systems are installed.

• An existing gas or piped-propane furnace that is at least 15 years old.
• It must be your home's primary heating system and heat most of the living area.
• Your home must not already have an air source heat pump or dual fuel system as a primary or secondary heating system.

• A new central ducted air source heat pump paired with a new, compatible high-efficiency gas furnace, run by a single set of controls.
• The system must be on FortisBC's Qualified Dual Fuel Systems List, with an AHRI certified reference number covering the heat pump's outdoor and indoor units and the furnace model number.

It's the outdoor temperature at which your system switches from the heat pump to the gas furnace. The thermostat, outdoor switchover control or equipment control board must be set no higher than the following for the life of the product:

• Lower Mainland and Vancouver Island: 5°C or lower
• Southern Interior and Northern B.C.: 2°C or lower

A Technical Safety BC licensed gas contractor who is a member in good standing of the Home Performance Contractor Network and has completed FortisBC's dual fuel rebate training. All required electrical, gas and mechanical permits must be obtained, and the installation must meet all municipal, provincial and federal codes.

• It's sized as your home's primary heating system and serves the main living area (for example, the family room, living room or open-concept kitchen-living room).
• The heat pump must be able to meet your home's heat demand down to the switchover temperature for your region.
• Sizing is based on a CAN/CSA F280-12 heat load calculation and your home's ductwork. Rule-of-thumb sizing isn't accepted.
• It's installed following the Heat Pump Best Practices Installation Guide and the High-Efficiency Furnace Installation Guide for existing homes.

Your system is commissioned on site to make sure it's installed and running correctly. We record the commissioning details in FortisBC's DSMAlly mobile app at the time of installation, and you'll receive a copy of the commissioning sheet, which is needed for your rebate application.

You apply directly with FortisBC using your residential natural gas account:

• Apply online at fortisbc.com within six months of your invoice date.
• Include a copy of the paid invoice, the heat load calculation and the commissioning sheet.
• FortisBC may also ask for a photo of the two-pipe direct vent system and a copy of the gas and/or electrical permit.
• Applications are processed within 90 days, and you can check the status online.

Yes. The application is in your name, but our team, together with our HVAC partner uComfort, knows the process step by step. We provide the documents you need and walk you through filling in the form, so nothing is missed. VIA Plumbing stays your main contact throughout.

FortisBC may do a site visit before your application is processed, to check that the system is on the qualified list, installed to best practice, and that you know how to operate it. A program representative will contact you directly to book a time.