Source of Loss Investigation & Professional Plumbing Report — Case Study
Vancouver Apartment Shower Leak: Pinpointing the Source of Loss
Precise Leak Investigations. Clear Answers. Professional Reports.
When water from an upper-floor shower began leaking into the unit below, VIA Plumbing was called in after another contractor couldn't find the cause — and confirmed it with dye-tested proof.
The Situation
When water from an upper-floor shower began leaking into the apartment below, VIA Plumbing was called in after another contractor was unable to identify the source. With the cause still unconfirmed, the property management team needed a definitive answer before any repair or insurance claim could move forward.
Our team completed a detailed source-of-loss investigation using drainage testing, water-supply pressure testing, micro-camera inspection, and a standing-water test — then went one step further to conclusively prove exactly where the water was coming from.
Step by step
How VIA Found It
Five stages, same structure throughout — from a failed diagnosis to conclusive, dye-tested proof.
1
Called In After a Failed Diagnosis
Water from an upper-floor shower begins leaking into the apartment below. Another contractor is unable to identify the source, and VIA Plumbing is called in for a definitive answer.
2
Multi-Method Investigation
Our team runs a full suite of tests — drainage testing, water-supply pressure testing, and a micro-camera inspection — to narrow down where the leak could be originating.
Micro-camera inspection of the drainage line
3
Dye Testing the Shower Base
To conclusively verify the source, VIA adds a safe colored testing dye to the shower base's standing water — a definitive way to trace exactly where it travels.
Dyed water standing in the shower base
4
Leak Confirmed at the Ceiling Below
The dyed water is then observed leaking through the ceiling of the unit below — clear, undeniable proof that the shower stall is the source of loss.
Dyed water traced through the drain line
Stained ceiling in the unit below
5
Documented, Reported, Delivered
VIA delivers precise evidence and a professional plumbing report — giving the property management team and insurance provider what they need to move forward with the claim and repairs.
Why This Job Highlights Our Specialty
This case demonstrates VIA Plumbing's ability to solve difficult hidden-leak investigations through advanced testing, careful diagnosis, and clear documentation.
- ✓ Diagnosed a leak a previous contractor couldn't find
- ✓ Full suite of source-of-loss testing performed
- ✓ Dye test conclusively confirmed the source
- ✓ Clear photographic evidence documented
- ✓ Professional plumbing report delivered
- ✓ Insurance claim & repairs moved forward without delay
Dealing with a hidden leak that insurance needs proof of? This is exactly the kind of investigation our source-of-loss team specializes in.
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